Frequently Asked Questions
From time to time we will place information and answers to common questions in this section to make your visit and experience at The O2 as enjoyable as possible. Please check back in the coming weeks for a list of questions and answers we believe will help you with your visit.
Q: Where is The O2 located?
A: The O2 is situated at the heart of Dublin's docklands. The address is The O2, North Wall Quay, Dublin 1.
Q: Can I drop people off and collect people after the concert?
A: Unfortunately No set down or pick ups are permitted outside the venue. An exclusion zone is in place on show days around the venue.
However, customers with a disability or wheelchair users are allowed to be dropped off at the main gate opposite the river.
Q: Where can I purchase tickets for events at The O2?
A: You can purchase your tickets for events held at The O2 through Ticketmaster. The O2 does not sell tickets.
You can purchase your tickets by logging onto www.ticketmaster.ie or phoning 0818 719 300.
Q: I purchased a seated ticket but want to go to the standing area?
A: Once you purchase a ticket whether it is standing or seated you must go to that location printed on your ticket. The standing area has a limit to the number of patrons allowed in the area. We cannot allow patrons to enter this area without a ticket due to crowd control and health and safety reason.
Q: What should I bring with me?
A: Patrons are advised to bring as little as possible. Bags are permitted but may be subject to searches. 35mm cameras are permitted at most events. Professional style cameras are strictly prohibited. The unauthorised use of cameras, video or any other form of recording equipment is also strictly prohibited.
At certain events, the promoter or artist may request a ban on all photography. If this is the case announcements will be made in the venue.
No food or drink is to be brought into the venue.
Q: I have seen tickets on sale on websites other than Ticketmaster, is it ok to buy them?
A: Ticketmaster are the sole ticket agents for all events at The O2 and we strongly discourage patrons purchasing tickets from any other websites.
Customers have been refused entry at a number of events previously due to invalid tickets bought from unofficial vendors and unofficial websites. To reduce disappointment and to guarantee entry we recommend you purchase all tickets through Ticketmaster.
Q: Can I leave The O2 and come back in?
A: There is a Strict No Re-Admission Policy once you exit The O2.
Q: What can I buy when I'm in The O2?
A: The O2 has a wide range of outlets. Our Kiosks offer our customers a variety of snacks, confectionary and hot and cold drinks, and the bars at The O2 provide our customers with a range of alcoholic beverages.
Also we have Official merchandise stalls open at every event at The O2 which have a selection of official concert memorabilia.
Patrons are advised NOT to buy merchandise from vendors outside The O2 as these are not licensed suppliers and the quality of products cannot be guaranteed.
Q: How do I find out when to arrive and what time a show starts?
A: Please refer to your tickets which will give you the door opening times and show start times. Additional information can also be found on our website and the promoter’s website. If you have purchased your tickets via the internet with Ticketmaster, an email will be sent to you giving you further concert information. Due to the nature of live entertainment all times including end of show times are approximate and subject to change. We cannot confirm exact times to when the main artists will arrive on stage in advance. Please allow additional travel time to get through security checks, ticket checks and box office collections. Arrive early to avoid disappointment.
Q: Who do I contact for lost property?
A: If you lose property after attending The O2, please contact us as soon as possible during office hours Monday to Friday 9.30pm to 5.30pm. Any lost property that is found in the venue is handed into the management office. Please call the venue on 01-819 8888 and inform our team of the missing item.